Click

Click

Author

Jake Knapp

Year
2025
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Review

Sprint was a seminal book for me in product management, so I'll read anything Jake Knapp writes. This book doesn't disappoint. It complements Sprint perfectly, the Foundation Sprint provides a strategic starting point before moving into targeted Design Sprints that address specific problems. I appreciate the brevity and simplicity of this approach and can imagine that I’ll be recommending it for years to come.

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Key Takeaways

The 20% that gave me 80% of the value.

Getting your product to "click" with customers should be the ultimate goal solving an important problem in a way that stands out from competition. Products click when they make a compelling promise that's simple and easy for customers to understand, combining the right customer, problem, solution approach, and competitive differentiation.

The Foundation Sprint is a two-day process designed to establish this strategic foundation before building anything. Day one identifies the problem you're solving and how to set your solution apart from competition. Day two finds the right approach by generating options, evaluating them, and picking one to test first. The result is a testable founding hypothesis that can guide subsequent design sprints.

Customers must be real people, not vague segments or personas you need to know exactly who you're helping. Problems must be concrete, practical, and worth solving, not abstract concepts. Use the note-and-vote technique to replace messy brainstorms with structured collaboration: silent individual work, silent sharing of all ideas, silent voting, optional brief debate, and final decision by the designated Decider.

Your team's advantages come from the intersection of three elements: capability (what your team does exceptionally well), motivation (why you care about solving this specific problem), and insight (your unique understanding that others lack). This combination points toward the special solution only your team can deliver and makes strategic choices clearer.

Every customer already has ways to solve their problem through other products, workarounds, or doing nothing. Competition includes direct competitors, substitutes (alternate solutions), and the "do nothing" option. Always identify the "800-pound gorilla" the most dominant alternative since competing against the best pushes you to create outstanding solutions.

Differentiation must lie at the intersection of what's super valuable to customers and what your team can uniquely deliver. Use classic differentiator spectrums (fast vs. slow, easy vs. hard) and create custom ones relevant to your customer. Plot your solution and competitors on a 2x2 chart where your product stands clearly apart in the top-right quadrant, ensuring the differentiation is clear, honest, and deliverable.

Create three practical principles: one for each of your two key differentiators, and one safeguard principle to prevent unintended harm. These aren't abstract company values but decision-making tools for your current project. Combine these with your 2x2 differentiation chart to create a Mini Manifesto, a one-page strategic reference that guides every team decision.

Before committing to your first idea, deliberately consider alternatives through a "pre-pivot." Generate at least three distinct approaches, including how competitors might solve the problem differently. Create one-page summaries for each option with a title, one-sentence explanation, and simple doodle. Use Magic Lenses, a series of 2x2 charts, to evaluate options through different perspectives: customer value, build pragmatism, growth potential, and economic impact.

Convert your strategy into a testable Founding Hypothesis using this template: "If we help [customer] solve [problem] with [approach], they will choose it over [competitors] because our solution is [differentiation]." Treat this as educated guesses vulnerable to cognitive biases, not certainties. Break down each element into yes-or-no questions that can be tested and validated.

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Follow your Foundation Sprint with Design Sprints, five-day cycles that quickly test whether your solution clicks with real customers. Monday: map the customer journey and identify the biggest risk. Tuesday: individual solution sketching. Wednesday: vote, debate, and decide what to prototype. Thursday: build a realistic but non-functional prototype. Friday: test with real customers, watching for genuine reactions like leaning in or asking to use the product.

The ten core lessons create a repeatable system:

  1. Drop everything and sprint on the most important challenge.
  2. Start with customer and real problem identification.
  3. Leverage your unique advantages.
  4. Get real about competition.
  5. Use differentiation to make products click.
  6. Reinforce differentiation with practical principles.
  7. Seek alternatives to first ideas.
  8. Consider conflicting opinions before commitment.
  9. Treat everything as hypothesis until proven.
  10. Experiment with rapid loops until solution clicks, then build it.

This approach works across industries because it forces clarity, fosters collaboration, and replaces long-term speculation with short, practical feedback loops that maximise learning while minimising waste.

Deep Summary

Longer form notes, typically condensed, reworded and de-duplicated.

Introduction

  • Getting your product to ‘Click’ with the customer should be the goal. Don’t lose sight of it. Solve an important problem in a way that stands out from the competition.
    • The most important question is… When we offer this to people, Will they want it?
If a product solves an important problem, stands out from the competition, and makes sense to people, it clicks. If not, it’s a dud. That’s it. Making it click is the fundamental key to success.
  • Design sprints work well for solving specific problems and testing ideas relating to established products.
  • Foundation Sprints excel for early-stage projects: defining customers, problems, and competitive differentiation.
Teams who build winning products share some fundamental traits. They know their customers—and what problem they can solve for them. They know which approach to take—and why it’s superior to the alternatives. They know what they’re up against—and how to radically differentiate from the competition.
  • The founding hypothesis specifies your customer, their problem, your solution approach, and your competitive differentiation.
  • Ways founding hypothesis can go wrong…
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  • Products click when make a compelling promise - that’s simple and easy for customers to understand.
  • Founding Hypotheses Examples:
    • Gmail: Help tech enthusiasts solve overflowing inboxes with Google data centre power; they'll choose it over Outlook/Hotmail/Yahoo because it's high-capacity & searchable
    • Blue Bottle Coffee: Help coffee drinkers needing a break with artisan coffee & chic cafés; they'll choose it over Starbucks because it's delicious & beautiful
    • Flatiron Health: Help cancer care clinics find the best therapy with AI for clinical trials; they'll choose it over manual search because it's fast & comprehensive
    • Slack: Help teams solve communication with searchable chat; they'll choose it over email because it's fun & boosts teamwork
  • A well executed foundation sprint can save months of endless meeting, unnecessary documents and politics.
  • The 2 Day Foundation Sprint:
    • Day 1: Identify the problem that you’re solving and form a plan to set your solution apart from the competition.
    • Day 2: Find the right approach, by generating options, evaluating them and picking one to try first.
    • At the end, you’ll have a founding hypothesis (that’s testable - using a series of design sprints).
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Chapter 1: Reset

The author achieved more in one focused week at Google working on video conferencing than in 18 months of sporadic effort. This highlights the importance of dedicated, quality time versus fragmented attention.

Drop everything and sprint on the most important challenge, until it’s done.

Clear the calendar. Focus deeply on one important challenge; eliminate meetings, emails, and context switching.

Involve the Decider. Include the key decision-maker from the start to avoid politics and accelerate progress.

Keep the team small. Limit to ~5 people with diverse perspectives to move fast and make strong decisions.

Declare a good emergency. Treat the project like an emergency to justify canceling other obligations.

Work alone together. Use silent, individual work followed by structured sharing to generate better ideas and decisions.

Get started, not perfect. Prioritise quick action and iteration over trying to create a flawless plan upfront.

Basics

The Basics: Define your customer and their real problem clearly and quickly.

Chapter 2: Customer

The Foundation Sprint starts with the basics. Who your customer is, the problem you want to help them solve, your team’s unique advantages, and your strongest competition.

Customers are real people. Not segments, personas, or vague groups. Know who you are helping.

Problems must be real and concrete. Avoid fluff. Problems should be practical, relatable, and worth solving.

If you don’t know your customer and their problem, everything built after will likely fail.

Use the note-and-vote technique. This structured method replaces messy group brainstorms with focused, fast, and inclusive collaboration. Steps:

  • Ask a clear question – e.g., “Who is our customer?” or “What problem are we solving for them?”
  • Silent Work – Each person independently writes as many ideas as they can (anonymously).
  • Silent Share – Post all ideas visibly. Duplicates are fine.
  • Silent Vote – Everyone votes on their top choices (e.g., 2–3 votes).
  • Debate (optional) – Quick discussion if the Decider needs more clarity.
  • Decide – The Decider picks one. They can override the vote if needed

Why note-and-vote works: Avoids dominance by loud voices, encourages diverse input and deeper thinking, speeds up consensus without sacrificing quality and it ensures honest evaluation by removing bias and politics.

Use plain language and ditch jargon. Make everything understandable to everyone.

Apply the "Does it make sense?" test…reality-check your chosen customer/problem pair.

Keep it human… avoid abstract customer groups. Use descriptions like “college students, not “upwardly mobile digital natives.”

Chapter 3: Advantage

To define your team's advantages, identify the unique combination of what your team can do, what drives you, and what you understand that others don't. Most teams overlook their advantages and instead mimic others, which leads to undifferentiated solutions. By recognising and using your own strengths, you can create something distinct and hard to copy.

There are three types of advantage. Capability is what your team is exceptionally good at—skills, experience, resources, or know-how that few others have. Motivation is the specific reason you care about solving this problem; it fuels your efforts and helps guide decisions. Insight is your team's unique perspective or understanding of the problem, the context, or the customer that others lack.

Capability + Insight + Motivation = Unique Advantage

To uncover these advantages, use the same silent Note-and-Vote process as for identifying the customer and problem. Each person independently writes down their thoughts on the team's capabilities, motivations, and insights. Then share silently, vote silently, and let the Decider select the strongest example in each category.

The combination of capability, motivation, and insight gives your team a unique edge. This trio points toward the special solution that only your team is positioned to deliver. Recognising these elements makes your strategic choices clearer and your direction more confident.

Chapter 4: Competition

To define your competition effectively, first accept that every customer already has ways to solve their problem whether through another product, a workaround, or by doing nothing. Ignoring this leads to flawed strategies. You must understand who or what you're really competing with and use that knowledge to sharpen your solution.

The process begins with a structured Note-and-Vote. Ask the team to silently list all the competitors in three categories: direct competitors, substitutes, and the "do nothing" option. Then, share all responses, vote silently on the most important ones, and let the Decider select the top competitors.

Direct competitors are other companies or products that solve the same problem. These are usually obvious and should be easy to name. If you can't think of any, research known solutions. A complete lack of competition is usually a warning sign the problem isn't real.

Substitutes are alternate ways customers currently solve the problem. These can include manual processes, partial fixes, or unrelated tools repurposed for the job. If no direct competitors exist, you're likely up against substitutes.

Sometimes, you are competing against nothing. This happens when customers have a real problem but haven't found or adopted a solution yet. In this case, the real competition is inertia doing nothing. It's risky, because doing nothing is often hard to beat, but it can also be a big opportunity if you offer enough value to overcome it.

Always identify the "800-pound gorilla" the most dominant, established, and capable alternative. This is the benchmark you must exceed in value and clarity. Competing against the best pushes you to make your solution outstanding, not just incrementally better.

By defining your competition clearly including the top alternatives, substitutes, do-nothing inertia, and the gorilla you gain the context needed to design a solution that truly stands out.

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Chapter 5: Differentiation

To define how to differentiate your product, start by recognising that differentiation is what makes your solution meaningfully different from alternatives in a way that matters to customers. It must be strong enough to justify the cost of switching and clear enough to guide both your team and your customers. The goal is to find your project's "throughline" the key promise you deliver from build to growth.

The process starts with identifying differentiators that lie at the intersection of what is super valuable to customers and what your team can uniquely deliver. This sweet spot becomes the core of your strategy.

Begin with a mindset of "realistic optimism." Imagine everything went as well as possible within the bounds of reality—your team executed flawlessly and created the most meaningful change for customers. Use this imagined success to identify what that customer benefit might be.

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Next, follow a structured, repeatable recipe:

  1. Work alone together to consider a set of classic differentiator spectrums (e.g. fast vs. slow, easy vs. hard, free vs. expensive). Each person marks where your solution and your competitors land on these scales, aiming for where your best future version could realistically be.
  2. Create custom differentiator pairs. Each person generates "good vs. crummy" spectrums that they believe matter most to your customer (e.g. "automated vs. manual" or "student-led vs. corporate-led"), and places your product and others on those scales.
  3. The Decider selects two top differentiators whether classic or custom that best distinguish your solution and align with your unique advantages.
  4. Create a 2x2 chart using the two selected differentiators as the axes. Place your product in the top-right quadrant and plot competitors in the remaining quadrants. Adjust until your product stands clearly apart, and the differentiation is both customer-relevant and realistically achievable.
  5. Ensure the differentiation is clear, honest, and deliverable. This is not hype it must reflect what you will actually build and be able to prove.
  6. Use the 2x2 as a guiding tool. A strong chart becomes a shared reference for your team. It informs product decisions, marketing, sales messaging, and customer conversations by anchoring everything around what makes your solution uniquely valuable.
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Effective differentiation changes how customers perceive the problem and solution. It creates a new framework for evaluating options and makes it easy for people to understand, adopt, and recommend your product. It's not about being slightly better it's about being meaningfully, recognisably different.

Chapter 6: Principles to Reinforce Differentiation

To define principles that reinforce your differentiation, focus on creating practical decision-making tools for your current project, not abstract company values. These principles should help guide your team in daily choices, aligning every decision with what makes your product stand out.

Start by turning your two strongest differentiators into principles. Use the question: “What advice would I give a new teammate to make sure we follow through on our differentiation?” The resulting statements should offer clear, actionable guidance, not vague ideals. For example, if your differentiator is simplicity, a principle might be “Remove every step that doesn’t add value.”

You should write three principles in total: one for each differentiator, and one safeguard principle to avoid unintended negative outcomes. The safeguard helps ensure that if your product succeeds, it won’t harm customers or the broader world. To write this third principle, deliberately consider how your product could accidentally create harm, then write a principle that prevents it—e.g., “Empower, don’t replace.”

To generate principles, use the Note-and-Vote method. Each team member silently writes potential principles. Then the team shares all submissions, votes silently, and the Decider selects the top three. Limit group editing to five minutes to avoid wasting time on phrasing debates. Keep wording clear, honest, and usable.

Once you’ve selected your three principles, combine them with your 2x2 differentiation chart to create a Mini Manifesto. This one-page document summarises your differentiation and the principles that will keep your team focused. Post it visibly so it guides every decision throughout the project. The Mini Manifesto marks the end of day one of the Foundation Sprint and sets a clear strategic foundation for moving forward.

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Approach

Define the approach. Create multiple options, evaluate them through different lenses and select one path to pursue first.

Chapter 7: Options. Seek Alternatives to Your First Idea

To generate strong options for your project, you must deliberately pause before committing to your first idea and consider alternative approaches. Most ideas fail in their first form, so it is smarter and faster to pivot before building anything. This process is known as a "pre-pivot," and it helps you make a measured decision early on, rather than reacting after months of wasted work.

Begin by listing all known options your team has already considered. Then expand the list by imagining that your original approach fails. Ask: "If we couldn't solve the problem in this way, how else might we do it?" You can also think like a new competitor how might someone else solve this problem better? Additionally, consider alternate customer types if you aren't sure which group to serve first.

Don't worry if your options seem obvious or unexciting. The goal is not to be clever, but to surface viable alternatives that give you flexibility and insight.

Once you've listed at least three strong options, create a one-page approach summary for each. This summary includes three elements: the title of the approach, a one-sentence explanation of why it's a good idea (referencing the customer problem and your differentiation), and a quick doodle to show how it might work. The doodle is deliberately low-fidelity it's just meant to align understanding, not impress anyone.

If you have more than five options, use the Note-and-Vote method to silently share, vote, and narrow them down before writing summaries. This ensures you use your time efficiently and avoid endless discussion.

The act of generating and documenting multiple options strengthens your strategy. Whether you stick with your original idea or choose another, the decision will be thoughtful and shared anchored in your understanding of the problem, your differentiation, and your practical constraints.

Chapter 8: Lenses. Consider Conflicting Opinions Before Launch

To generate and evaluate strong options for your project, you must intentionally consider multiple perspectives before committing to an approach. This reduces the risk of betting everything on a flawed first idea. The method for doing this is called Magic Lenses, a structured way to compare competing options by visually analysing them through different evaluative frames.

The first step is to generate a list of at least three distinct approaches to solving the customer problem. These could vary in format, technology, or even customer focus. It is acceptable and even useful for some options to feel boring or obvious. Once your list is ready, create a one-page approach summary for each. Each summary includes the title of the approach, one sentence explaining why it's a good idea (referring to the customer problem and your differentiation), and a simple doodle to visualise how it might work. This ensures alignment and clarity across the team.

With your options clearly defined, you next use Magic Lenses a series of 2x2 charts that evaluate each approach through different perspectives. Each lens compares two opposing qualities, plotted on the axes. You can use default lenses or create your own based on what's important to your project.

The default lenses, also called the "team of rivals" lenses, are:

  1. Customer lens: how well each option solves the customer's problem.
  2. Pragmatic lens: how quickly and cheaply each option can be built.
  3. Growth lens: how easily each option can spread or be adopted.
  4. Money lens: how much long-term financial value each option might generate.

Each lens is represented with a 2x2 chart, and every approach is placed on the chart based on how well it performs relative to the others.

For example, the Customer Lens 2×2 could have "Easy to Use" vs "Hard to Use" on one axis and "Perfect Solution to Customer Problem" vs "Okay Solution to Customer Problem" on the other axis.

You are also encouraged to create custom lenses tailored to your project's risks, goals, or context. For example, you might use a "robustness in rural areas" lens, a "regulatory risk" lens, or a "pain vs. cure" lens, depending on what matters most. Each lens should compare two opposing qualities and make evaluation easier and more visual.

After completing all charts, zoom out and review. Look across all lenses and note which option consistently lands in the top-right quadrant—the "winner" area. Patterns will emerge that show whether one option outperforms others, or whether certain criteria should carry more weight in the final decision.

The final step is for the Decider to choose one primary approach and one backup approach. This structured comparison allows for a confident, well-informed decision, based on multiple perspectives rather than intuition or bias.

The Magic Lenses technique expands your team's thinking, clarifies trade-offs, and builds alignment. It helps you escape tunnel vision, surface better alternatives, and select the strongest path forward without relying on guesswork.

Chapter 9: Hypothesis

To generate a hypothesis for your project, you must first recognise that your current strategy is not a plan, but a set of educated guesses. These guesses are vulnerable to common cognitive biases such as anchoring bias, self-serving bias, overconfidence bias, and confirmation bias. These biases make you feel certainty when you should feel curiosity. To overcome them, you need to treat your strategy scientifically as a hypothesis to be tested, not a plan to be defended.

The purpose of a hypothesis is to clearly state what you believe will work, so that you can test, disprove, and improve it. This mindset shift helps you stay adaptable, learn quickly, and avoid long, costly detours.

The process begins after you have established the core components of your project during the Foundation Sprint: your customer, their problem, your chosen approach, your key competitors, and your differentiation.

Next, consolidate these elements into a single sentence called a Founding Hypothesis using this template:

If we help [customer] solve [problem] with [approach], they will choose it over [competitors] because our solution is [differentiation].

Once you've written this statement, review it critically. Each part of the hypothesis contains a testable prediction about your project. Ask yourself and your team: Do we truly understand this customer? Is this really their top problem? Is this the best approach to solve it? Are these the right competitors to focus on? Will customers actually care about our chosen differentiator?

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To make this easier, convert each element into a yes-or-no question:

  • Do we have the right customer?
  • Are we solving the right problem?
  • Is our approach the best way to solve it?
  • Will people choose our solution over competitors?
  • Does our differentiation really matter to customers?
  • Overall: does it click?

Answering these questions is the foundation of your testing and learning process. By surfacing your assumptions explicitly, you reduce the chance of working for months before discovering you were wrong.

Finally, recognise that the Founding Hypothesis is not the end of your planning—it is the beginning of your experiments. Like a good scientist, your goal is to prove or disprove the hypothesis quickly and learn from the results. This disciplined humility sets the stage for building something customers truly want.

Chapter 10: Experiment

To experiment effectively and validate your hypothesis, you must work in fast, focused loops rather than committing to long development cycles. Start by treating your idea as a hypothesis, not a plan. A hypothesis is a testable, flexible guess it allows for learning and iteration. Your goal is to find out whether your solution truly "clicks" with customers before investing heavily in building it.

To implement this approach, begin by scheduling a Design Sprint, a five-day process for quickly testing ideas. On Monday, map out the customer journey and identify the key problem or moment to focus on this should be the part of your solution that is most critical or risky. On Tuesday, have each team member independently sketch competing solutions. On Wednesday, review the sketches, vote silently, debate respectfully, and let the Decider select which solution(s) to prototype. On Thursday, build a realistic but non-functional prototype mocked up enough to simulate the experience. On Friday, test the prototype with real customers in one-on-one interviews to see if the solution resonates.

During testing, simulate the real experience as closely as possible. Watch for reactions, not just feedback. Reactions like customers leaning in, asking how they can start using it, or expressing surprise or delight are a far stronger signal than suggestions or polite commentary. If people show genuine interest or even a desire to purchase or adopt, that's a sign your solution may be clicking.

To get the most out of this process, keep these tips in mind. First, follow a checklist you can use resources like the book Sprint or guides at thesprintbook.com. Second, you can prototype anything: software, hardware, marketing materials, pitch decks, or services. Third, focus on your riskiest assumptions those that are most essential to your hypothesis. Fourth, prove the story first test how your solution is discovered and understood, since this often determines whether people will engage further. Marketing websites or sales decks are especially effective and fast to prototype.

Fifth, test multiple prototypes head-to-head. Unlike full MVPs, which are too slow and expensive to create in parallel, Design Sprints allow you to evaluate different approaches at once and compare customer reactions. Sixth, face the competition. Include a competitor product, alternative solution, or even the status quo in your tests so customers can make a choice. This adds valuable realism to your learning. Seventh, repeat the process until your solution clicks. It's normal to modify your idea or your hypothesis along the way. These are not failures, but rapid pivots.

Eighth, pay close attention to reactions over time or money alone. Strong reactions are often enough to indicate you're on the right path, even before people start paying. Ninth, use individual tests to understand the market. The market is just a group of individuals with shared needs. If your solution clicks with most people in a small representative sample, it's a strong signal you may be approaching product-market fit.

Lastly, understand that ambitious projects always take longer than planned, usually a year or more. Because of this, you can't afford to wait for perfect data. Use Design Sprints and tiny loops to simulate real experiences, learn fast, and iterate. This approach helps you de-risk your idea before fully committing resources ultimately giving you unlimited attempts to get it right.

Afterward: The System

To implement an effective, repeatable system for starting and validating ambitious projects, begin with a Foundation Sprint. This is a short, focused effort to identify your target customer, understand a real problem they face, decide on your unique approach, and formulate a Founding Hypothesis a single sentence that states what you believe will make your solution work. This step aligns your team and surfaces the most important assumptions behind your idea.

Once the Foundation Sprint is complete, follow it with a series of Design Sprints. Each Design Sprint lasts five days and is structured to test your hypothesis quickly and learn whether your solution resonates with real people. On Monday, map out the customer journey and choose the biggest risk or most critical moment to prototype. On Tuesday, every team member sketches competing solutions individually. On Wednesday, the team silently votes on the best parts of each sketch, debates, and the Decider chooses what to prototype. On Thursday, you build a realistic prototype that looks and feels like the real thing but is quick to create. On Friday, you test it with real customers in one-on-one interviews.

This system is designed to maximise learning and minimise waste. Rather than waiting months to get real feedback, you build and test early simulations of your solution. If the prototype doesn't click, you adjust and run another Design Sprint the following week. Many teams repeat this cycle multiple times, tweaking their hypothesis, refining their approach, and improving their solution until they observe strong customer reactions.

Strong reactions such as leaning in, asking to use the product, or wanting to pay …are powerful indicators that your solution is on track. Feedback is useful, but reactions are the most reliable sign that something "clicks." You can accelerate learning even more by testing multiple prototypes head-to-head in the same sprint, letting customers compare and choose. You can also test your prototype against the current competition or the status quo to understand how your solution stacks up.

Prototyping doesn't have to mean building software. You can prototype marketing websites, pitch decks, service flows, physical products, signage, employee experiences, or even school programmes. The key is realism: give customers something they can interact with that feels real enough to provoke a genuine response.

Use this system to focus on risk. Begin with the riskiest assumptions (those that could cause your project to fail) and use your sprints to test and de-risk them early. A common and effective place to start is by prototyping the story: how customers will discover, understand, and choose your product. A simple website mockup or sales pitch can tell you whether your positioning, messaging, and differentiation are working before you've built anything real.

This approach works not only in startups but in government, nonprofits, healthcare, manufacturing, education, and large companies. Teams around the world have successfully used this system to launch clinics, create social impact businesses, redesign public infrastructure, improve corporate processes, and build global products. It works because it forces clarity, fosters collaboration, and replaces long-term speculation with short, practical feedback loops.

The ten lessons that underpin this system are:

  1. Drop everything and sprint on the most important challenge until it's done.
  2. Start by identifying your customer and a real problem you can solve.
  3. Take advantage of your advantages.
  4. Get real about the competition.
  5. Differentiation makes products click.
  6. Use practical principles to reinforce differentiation.
  7. Seek alternatives to your first idea.
  8. Consider conflicting opinions before you commit to an approach.
  9. It's just a hypothesis until you prove it.
  10. Experiment with tiny loops until your solution clicks, then build it.

These steps create momentum and unlock your best work. They build trust within teams and bring clarity and excitement to complex projects. But none of this happens automatically. To make it real, someone must take the lead, introduce the method to the team, and start the first sprint. That someone is you. When you're ready, the checklist is there. Start fast, test early, and keep looping until it clicks.